• Privacy Policy

Privacy Policy

At Tutu & Timla, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our store, place an order, subscribe to our newsletter, or contact us, we may collect the following types of information:

Personal Information

This may include:

  • Your name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment details

  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect certain information such as:

  • IP address

  • Browser type

  • Device information

  • Time zone

  • Pages viewed

  • Products viewed

  • Referring websites or search terms

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Deliver products to you

  • Communicate with you about your orders

  • Respond to your questions or customer service requests

  • Send promotional emails, offers, and updates if you subscribe

  • Improve our website, products, and shopping experience

  • Detect fraud, unauthorized transactions, or security issues

  • Comply with legal obligations

3. Payment Information

Our store is hosted on Shopify, which provides us with the eCommerce platform to sell our products and services.

Payments made on our website are processed through secure third-party payment gateways. We do not store your full debit card, credit card, or banking details on our own servers. Your payment information is handled securely by Shopify and its payment partners according to their privacy and security standards.

4. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Shopify to power and operate our online store

  • Payment gateways to process transactions

  • Shipping and delivery partners to deliver your orders

  • Marketing and analytics providers to improve our services

  • Legal authorities if required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our store.

Cookies may be used to:

  • Remember your cart and preferences

  • Improve website performance

  • Analyze traffic and shopping behavior

  • Support marketing and advertising efforts

You can choose to disable cookies through your browser settings, but some features of the website may not function properly.

6. Email Marketing

If you subscribe to our newsletter or provide your email during checkout, we may send you:

  • Order confirmations and shipping updates

  • Promotional offers

  • New arrivals and collection launches

  • Brand updates

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

7. Data Retention

We keep your personal information for as long as necessary to:

  • Fulfill your orders

  • Provide customer support

  • Maintain business and tax records

  • Meet legal and regulatory requirements

  • Resolve disputes and enforce agreements

Once your information is no longer needed, we take reasonable steps to delete or securely store it.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Correct or update your information

  • Request deletion of your personal data

  • Object to certain uses of your data

  • Withdraw consent for marketing communications

To make any privacy-related request, please contact us using the details below.

9. Data Security

We take reasonable precautions and follow industry-standard practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Third-Party Services and Links

Our website may contain links to third-party websites or services. Once you leave our website or are redirected to a third-party website, we are not responsible for the privacy practices or content of those third parties.

We encourage you to read their privacy policies before providing any personal information.

11. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to remove it.

12. International Users

If you are accessing our website from outside the country in which we operate, please note that your information may be transferred to, stored, and processed in another country where data protection laws may differ from those in your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, business operations, legal requirements, or Shopify platform updates.

Any changes will be posted on this page with the updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Tutu & Timla
Email: tutuandtimla@gmail.com
Phone: +91 9119173696
Address: PLOT NO H1-317 SITAPURA RICCO SITAPURA INDUSTRIAL JAIPUR RAJASTHAN 302022