Shipping and Exchange In 7 Days Policy
Welcome to Tutu & Timla. We aim to ensure that you love every purchase you make. However, if you're not completely satisfied, we offer a 7-day exchange and shipping policy under the following terms:
1. Eligibility for Exchange & Shipping
- Items must be exchange within 7 days of delivery
- Products must be unused, unworn, and unwashed
- Original tags, packaging, and invoice must be intact
- The product should not be damaged or altered
2. Non-Exchangeable Items
The following items are not eligible for exchange:
- Items purchased on sale or discount
- Innerwear / personal care products (if applicable)
- Customized or made-to-order products
- Gift cards or promotional items
3. Exchange Policy
- Exchanges are allowed for size issues or defective products
- You can request exchange for the same product or another product of equal value
- If the replacement product costs more, the difference must be paid
- If it costs less, the remaining amount will be issued as store credit
4. Exchange Policy
- Exchange are accepted only in case of:
- Damaged product
- Incorrect item delivered
5. Exchange Process
To initiate a exchange:
- Email us at support@tutuandtimla.com
- Share:
- Order ID
- Reason for exchange
- Images (if product is damaged/incorrect)
- Our team will respond within 24–48 hours
- Once approved, ship the product to the provided address
6. Shipping Charges
- Reverse shipping charges may be:
- Free (for damaged/incorrect products), or
- Paid by customer (for size exchange or other reasons)
7. Important Notes
- We reserve the right to reject exchange that do not meet the above conditions
- Exchanges are subject to stock availability
- Slight color variations due to screen settings are not considered defects
8. Contact Us
For any questions or support:
Email: tutuandtimla@gmail.com
Phone: +91 9119173696
